A security breach at Ticketmaster has compromised its UK customers’ database, raising fears of identity theft.
Ticketmaster UK customers have been warned that they could be at risk of identity theft and fraud after the global ticketing group revealed a significant data breach that has impacted tens of thousands of people.
In an alert on its website, the global ticketing group admitted that it had “identified malicious software on a customer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster.” Customers who bought theatre, concert or sporting event tickets between February and June 23 2018 may have been impacted by the breach which saw malicious software deployed to steal victim’s names, email addresses, phone numbers, payment details, addresses and Ticketmaster login details.
The company claimed less than 5 percent of its global customers had been impacted, with North American customers untouched.
“As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites,” the company said.
The breach has also impacted customers of two other UK websites owned by Ticketmaster, namely TicketWeb and resale website Get Me In!
In light of the breach, the company faces questions on the possibility of a delay in disclosing the breach after it reports have emerged that UK banks have been aware of the incident since early April.
In a report, the Guardian revealed that a number of Ticketmaster customers had already seen fraudulent transactions from their accounts with criminals spending people’s money on Uber gift cards and even money transfer service Xendpay.
Further, the company claimed a forensic investigation into the breach revealed that “only certain UK customers” may have been impacted by the incident. Altogether, the breach has affected up to 40,000 UK customers, according to the BBC.
“As a precaution we are also notifying all Ticketmaster International customers outside the UK that they will need to reset their passwords when they next log into their accounts,” the company said. “Customers in North America are not affected.”
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